You may cancel your order with a full refund within both 3GB usage and 72 hours of your initial payment (“Money Back Guarantee”).
Refunds beyond the 3GB-usage or 72-hour purchase window will be considered, at the sole discretion of Neoforth, if a Subscriber can demonstrate that the Service was not available or usable during the subscription period and that reasonable attempts were made to contact Neoforth to resolve the issue. In this case, Neoforth may provide the Subscriber with a pro-rata refund of service fees paid during the period when the Service was not available or usable.
Refunds are generally processed within seven (7) business days, and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency or cryptocurrency.
Any change to the original purchase, such as upgrading to an extended billing term or purchasing of additional licenses under the same account, shall constitute a waiver of the Money Back Guarantee option. To request a refund under the Money Back Guarantee, submit a support ticket or send an email with your request to [email protected].
Users whose subscriptions are billed as an in-app purchase through the Apple's App Store or iTunes Store do not have access to the Neoforth money-back guarantee. Instead, users can request refunds through the App Store or iTunes Store, which are issued solely at the discretion of Apple Support.
Saturday, January 2, 2021
